FAQs
Frequently Ask Questions
and to help users find the information they need quickly and easily.
If you need to cancel your booking, please note the following:
- You will receive a 100% refund of your deposit if you cancel within 48 hours of your initial booking.
- If you cancel after 48 hours, your deposit becomes nonrefundable. However, you may reschedule for Radford Woodworks’ next available flex date.
- Deposits for custom furniture and cabinetry are 100% nonrefundable.
- All deposits secure your project on our schedule and cover preparation and material allocation costs.
- If a client cancels a portion of their booked project and only proceeds with part of the originally agreed scope of work, the deposit amount for the cancelled portion will be forfeited.
If you need to reschedule your appointment, please note the following:
- If a client reschedules less than 12 hours before their scheduled appointment, a $250 rescheduling fee will apply.
- Our schedule at Radford Woodworks is carefully organized to ensure all projects are completed on time and as promised. We kindly ask that clients provide as much notice as possible for any changes to help us avoid scheduling conflicts.
- As a small business, there may be rare occasions when unforeseen circumstances require us to adjust your appointment date. In such cases, Radford Woodworks reserves the right to offer a courtesy discount to help offset any inconvenience.
Once a deposit has been secured and your project has been booked, any changes to the original project scope or design may result in additional costs, but not a reduction in cost. Project planning, materials, and scheduling are established based on the details confirmed at booking.
We strongly encourage clients to finalize all project details prior to booking, as this allows our team to focus fully on active projects and upcoming installations without disruption.
Custom Orders Begin Production Immediately Upon Order And Are Built To Your Specifications. They Cannot Be Cancelled, Changed, Returned, Or Refunded. A Non-refundable 50% Deposit Will Be Taken When The Order Is Placed.
Current Estimated Turn Around Time Is 5 -7 Weeks From Date Deposit Is Received.
Most Walls Are Done In One Day Depending On Size And Complexity
Yes.. Please Be Aware Real Wood Does Shrink & Expand During The Seasons. This Is Why We Take Extra Steps To Properly Make Our Tables. You May Have Noticed The "Janka Hardness Scale". Soft Woods Like Fir Will Have More Movement Than Hard Woods In The 1000+ Range. Note Worthy: You As The Home Owner, Should Keep Your Home Consistently Humidified To 35% To Prevent the Deformation Of Your Wood Products.
Yes, I Offer Delivery To The Address. I Am More Than Happy To Help Carry The Item Into The Residence, But Require An Able Body To Assist. “metro Area” Delivery Is Generally $75 - $125. Please See "Delivery Fee Map" On Order Form.
Clean With Natural Cleaners, No harsh Chemicals. Solid Wood Reacts To The Amount Of Humidity In Your Home. Long Periods Of Low Humidity Will Dry Wood And Cause Splitting, Cracking, And Warping. Exposing Your Furniture To Excessive Dampness Is Also Something That Should Be Avoided. Controlling Your Indoor Relative Humidity Year Round Between 30% - 35% Will Eliminate These Problems. When Arranging Furniture In Your Home, Be Thoughtful To Avoid Heat Vents And Direct Sunlight To Prevent Discoloration, Drying, And Cracking.
Yes & More...using The Latest Technology. This Process Strengthens Our Table Tops X10 Vs. Standard Techniques.
Please Visit The "Wood Species" Page. These Are The Best Woods From Around The World For Table Making, Not To Mention The Most Beautiful! We Can Use Any Type You Specify However I Will Express My Opinion As To If It May Or May Not Suite Your Needs. My Name Is On The Table & I Take Pride In That! (Please Note: I Will Not Use Common Board, Native Pines, Cedars, Cottonwoods, Aspen, Etc...)
All Tables Are Sealed With Nsf Approved Water-based Polyurethane. Our Common Practice Is To Apply Four Coats. Which Is Double Of Most Furniture Makers.
Do You Want Custom Woodwork? Contact Us
If you are looking for high-quality, custom-built wood products like custom cabinets & built-ins, electric fireplaces, accent walls, professional painting, carpentry, intricate wood work, and more… you have come to the right place. Let’s bring your vision to life! Contact us today.

